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We are specialists in consumer electronics, computing, fashion, sports, household appliances, toys, etc.
Everything you need to know about the product and billing.
As soon as the order leaves our warehouses, you will receive a confirmation email so that you can track the shipment directly on the carrier’s website (Please note that shipping information may take up to 24 hours to appear on the carrier’s website). Remember to check your purchase confirmation email for the expected delivery date (Saturdays and Sundays are not considered business days).
You can check the status of your order at any time from My Account or, if you made the purchase as a guest, from My Orders .
We are very sorry that you received your order damaged.
It is very important that if you notice that the packaging or box is damaged, you reject the order from the carrier, indicating this reason on the delivery note.
If you notice any incident during delivery or detect any anomaly in the product, please contact us so that we can help you within the first 24 hours after receiving the product.
If your orders are not yet prepared , by entering the same address information and choosing the same payment option, you form one single package and by this way, you won’t pay extra shipping fee
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Changes in already registered accounts can only be made through the help of our call center. If you haven’t ordered any product on the payment page , by clicking the “Change The Shipping Address” button, you can enter your address and complete your shopping. If you want to change your address information after you have completed your shopping, you can cancel your orders from the ‘My Orders’ section and you can re-order with your correct address information. You can also change your address information by calling our call center.
You can modify your personal data by accessing My Account in the Personal Data section.
You can access the My Account section and from the Change Password option you can modify it. Remember that the password must meet the following criteria:
- Between 8 and 15 characters.
- Contain at least one letter and a maximum of 4 identical letters.
- Maximum 3 consecutive identical letters or numbers.
We are sorry to hear you want to leave… To deactivate your account you must access My Account and from the Personal Data section select the Delete Account option.
If your order is not yet sent by cargo, you can cancel your order from ”Order tracking” section . If your order has been sent already to you, but you want to cancel it, you can send it back to us within 14 days after you have received the product.
You can return all your purchases within the withdrawal period, except for:
Customized products (PC configurator, case configurator, etc.)
Personal hygiene items (epilators, trimmers, razors, toothbrushes, etc.), software, games, CDs/DVDs and movies that do not have their original packaging intact and unsealed.
Products activated by numeric or alphanumeric code.
Books (physical)
Please note that both the product and its accessories must be in perfect condition at the time of return.
Also, don’t forget that if the product you are returning is a smartphone, tablet, smartwatch or scooter, you must unlink it from your account before making the return, so the process will be much more agile.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dendaa.com
Yes, all published prices always include Value Added Tax.
For orders through Dendaa, you can use credit/debit card, COD, Visa, bizum or PayPal payment methods.
If you have any questions about your Dendaa order (delivery time, return, cancellation or credit), you can contact the Dendaa seller directly so that they can assist you.
You can find the contact details of the Dendaa seller at:
– In your order confirmation email.
– On our website, in the product sheet you purchased.
– Or via WhatsApp +34614 14 51 14
If upon receiving your device it shows any difference in brand, model or condition from the initial assessment, we will send you an email indicating the change so you can accept or reject the new assessment. If the new assessment is rejected, we will return the device free of charge.
Find your product using our WEBSITE search engine. Type in the name of the item or the EAN code if you know it, and you will access all the products that meet the conditions of your search.
Select the item and access the complete file where you can check the possible purchase options. Add it to the basket and choose the one that best suits you:
• Go to your store and make the purchase directly.
• We will deliver it to your home or to the address you choose.
Dendaa is an online store.
We are specialists in consumer electronics, computing, fashion, sports, household appliances, toys, etc. We have more products at your service and every day we expand the assortment of products we offer a little more to give you a better service.
From Dendaa, the online store at www.dendaa.com, we offer you an assortment of perfumery, computer, electronics, etc. products.
You can also access other services such as Repair of electronic devices, Website programming, Logo design, Advertisements from www.dendaa.com.